What information we collect when you deal with Plasteel
When you send an enquiry through our contact form, ask for delivery coordination, request site measuring or arrange product supply, we may collect your name, contact details, company name, site address, delivery address and any project notes you choose to share. If you ask for assistance with gutters, downpipes, fascia boards or roofline work, we may also record measurements, drawings, photos and material takeoff details that help us respond accurately.
We only collect information that is reasonably needed for sales, operations, delivery and support. Information can be received directly from you, from your appointed representative, or from records created during a transaction or site visit.
- Contact details and preferred communication method
- Site, delivery and billing information
- Job notes, measurements and specification details
- Records of orders, queries and service follow up
How your information is used in our day to day work
We use personal information to respond to enquiries, prepare quotations, coordinate deliveries, schedule services and manage customer accounts. It may also be used to provide builder support, homeowner advice, maintenance visits and installation related communication. Where needed, we use your details to verify site access, confirm delivery instructions and keep a record of products supplied for a particular project.
Personal information may also be used for internal administration, quality control, invoicing, dispute handling and lawful record keeping. We do not use your information for unrelated purposes without a lawful basis to do so.
- To process enquiries and supply requests
- To manage installations and delivery coordination
- To keep transaction and service records
- To meet legal, tax and accounting duties
When information may be shared
Plasteel may share limited personal information with staff members, delivery partners, contractors or service providers who need it to perform their duties. This can include information needed to deliver products to Kya Sand, Randburg and to other areas such as Johannesburg, Pretoria, Durban, Cape Town, Polokwane, Midrand and Roodepoort.
We require third parties handling information on our behalf to keep it secure and to use it only for the intended purpose. We do not sell personal information. We may disclose information where the law requires it, where a public authority has lawful grounds, or where disclosure is necessary to protect our rights, property or legitimate business interests.
- Staff who handle sales, operations and customer care
- Delivery and logistics service providers
- Contractors assisting with site work or installation support
- Professional advisers, auditors or authorities when the law requires it
How we protect records and keep them accurate
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. Access is restricted to people who need the information for work purposes, and records are handled with care in line with normal business controls.
We also try to keep information accurate and current. If your contact details, delivery address or company details change, you may ask us to correct them. For project records, keeping measurements and specifications accurate matters, especially where gutters, downpipes and fascia materials are being supplied for a particular roofline.
- Access limited to authorised personnel
- Controlled storage of paper and electronic records
- Practical checks on delivery and order details
- Correction of inaccurate or outdated information on request
How long we keep personal information
We keep personal information only for as long as it is needed for the purpose for which it was collected, or for as long as required by law, contract or legitimate business record keeping. Some records must be retained for accounting, tax, warranty or dispute purposes, even after a project is complete.
When information is no longer required, we take steps to delete it, destroy it or de-identify it in a safe manner. This includes records linked to enquiries, delivery coordination, maintenance visits and completed supply work where no further operational need remains.
Your rights under POPIA
You have rights in relation to personal information that we hold about you. Subject to the law, you may request access to your information, ask for corrections, object to certain processing, or withdraw consent where consent is the lawful basis for processing. You may also raise concerns if you believe information has been handled improperly.
To protect your privacy, we may need to confirm your identity before we act on a request. Requests will be handled through the contact method listed on our contact page, using the enquiry form there.
- Request access to your personal information
- Ask for correction of inaccurate details
- Object to how Plasteel uses your personal information where POPIA allows it
- Withdraw consent where consent applies
Operator and policy updates
Astros Marketing (Pty) Ltd acts as the operator of this policy. Plasteel is responsible for the personal information gathered through its customer and supplier work. This policy may change from time to time to reflect legal, operational or security updates, and the version in place after the change takes effect will apply to information handled from then on.
If you use our enquiry form, place an order, request a delivery or ask for service support, you acknowledge that your information may be processed in line with this policy and applicable South African law.